Terms & Conditions

Returns Policy

We will not refund or replace any item which has become damaged as a result of neglect or misuse.

Please do not return any item without contacting us first.

Items classed as Grocery or Edible are not eligible for return, unless faulty.

Your rights to return goods are protected under the EU distance selling directive

which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Exemptions for returns; personalised goods , unless mistake is of the doing of simply cake craft - no other rights are affected

Faulty Goods

Items which arrive damaged or faulty must be notified in writing within 14 days of receipt.

We will replace or refund the damaged goods as required.

If we require the item(s) returned, we will pay the cost of the return postage via 1st class post for which you will be required to obtain a proof of postage from the dispatching post office.

Incorrectly Ordered or Unwanted Goods

Must be returned within 14 days of the date of receipt to be eligible for a refund.

Returning of items is the responsibility of the customer who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate.

If the item(s) returned come in sealed packs, these must be unopened.

We can not accept responsibility for the safe return of these goods.

Therefore it is advisable that a proof of postage is obtained, should the goods fail to reach us, this will aid in any claim you may wish to make with your chosen courier.

Please enclose a copy of your invoice indicating your returns reference number and the items being returned.

We will be happy to refund you for the returned items providing they are returned in their original condition, less the original postage charge(s)

Product Offers & Discounts

Please note that any item returned to us that formed part of our buy  - get one free offer shall invalidate this free product discount.

Legal

Every care has been taken to describe items as accurately as possible, however slight variations may occur with colour reproduction or text descriptions.

All product sizes quoted are approximate.

Liability for any claim shall not exceed the price of the goods supplied.

This does not affect your statutory rights.

These user terms are governed by the laws of England.

Pricing

While we try and ensure that all prices on our web site are accurate, errors may occur.

If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

If we are unable to contact you we will treat the order as cancelled.

If you cancel and you have already paid for the goods, you will receive a full refund.